You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately with your order details.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. We recommend monitoring your payment method's transaction history to confirm the refund.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please review your product details carefully before making a purchase.
Approved refunds will be processed within 3-5 business days after we receive and inspect your returned item. The refund will be credited to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
The time it takes for the refund to appear in your account depends on your payment provider's policies. Credit card refunds typically take 5-10 business days to process, while other payment methods may vary. We will send you a confirmation email once your refund has been processed.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional time to process the refund before posting it to your account.
If you've confirmed with your bank that the refund hasn't been processed, please contact us immediately. Provide your order number, refund confirmation email, and any communication from your financial institution regarding the missing refund. We will investigate the matter and work with our payment processor to resolve the issue promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help resolve any issues and ensure your satisfaction with our products and services.
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24 business hours.
